Customer service is essential for business and all work organizations. Increased use of technology makes human interaction with customers more important than ever. Learn to improve your customer service skills to enhance your career skill set, improve pro- ductivity, and increase your organization’s success. During your online experience, com- plete two specific customer service courses: Keys to Customer Service and Extraordinary Customer Service. Discover with Nanette Sanders-Cobb and Fred Bayley extraordinary customer service techniques you won’t find anywhere else.